Privacy policy

LIFE PRO NUTRITION SPAIN SL, with VAT number B87111001, and address at C/ DE LA MADERA 2, RIVAS VACIAMADRID (28522), MADRID and with email rgpd@lifepro.es and phone number 644526451

Registration in the Commercial Registry of Tenerife. Volume: 3418, Folio: 130, Section: 8, Sheet: TF 56457

Authorized Entity LIFE PRO NUTRITION SPAIN, S.L.

Data Protection Officer

The owner is responsible for the personal data collected by browsing and using this website in accordance with the requirements established by REGULATION (EU) 2016/679 regarding the protection of personal data of individuals as well as in accordance with Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI-CE).

By using this website, we understand that you have read and understood the information provided regarding the processing of your personal data.

Data Protection Policy

The responsible party applies the principle of active responsibility in the processing of personal data, maintaining constant updating and promotion of continuous improvement of the data protection system in accordance with the legal requirements, guaranteeing in any case:

  • respect for the freedoms and fundamental rights of individuals
  • that the data is processed lawfully, fairly and transparently
  • that the processed data is accurate, adequate, relevant and limited to the purposes for which it is collected
  • that the purposes for which they are collected are explicit and legitimate and that they are not processed in a manner incompatible with those purposes

The purpose of this document is to inform users about what we do with their personal data, how it is collected, what it is used for, the rights they have, as well as all the necessary legal information established by current regulations

Collected Data, Purpose, and Legality

The personal data processed are those provided by users through the forms available on this website and are the minimum required to be able to:

  • send information about our products/services
  • address inquiries
  • process orders, as well as to be able to prepare the corresponding invoices, inform about the status of orders, address complaints, and any other management derived from the provision of the service through this website

These purposes are based on legal principles of data processing established by current regulations: for the execution of a contract or the provision of a service to users, for compliance with legal obligations, for legitimate interests and with the consent of users.

Web Forms

The personal data collected through the contact web form is used to address any inquiry made by the user through it.

The personal data collected in the order form is intended to process the necessary data for the proper management of your orders.

The processing of data is legitimized by the consent you give us when expressly accepting the conditions of treatment informed through this privacy policy.

Data Recipients

The personal data obtained through the web forms are recorded and stored in electronic media controlled and supervised by the data controller.

Your personal data will not be disclosed to third parties, except that such data communication is covered by a legal obligation or when, for the proper provision of the service or the execution of the contract, it is necessary to communicate your data to third parties to make the payment (payment gateways), as well as to manage product deliveries (carriers), such communication being based on the service needs. Payment through other payment gateways, we recommend that the user read the privacy policy to understand how personal information is handled, for example:

  • Redsys Servicios de Procesamiento, S.L. ("Redsys"), with address in Madrid, Francisco Sancha street, number 12, and with VAT number B-85955367, which fully complies with current legislation on the protection of personal data and with the confidentiality commitments inherent to its activity. Redsys has adopted the necessary technical measures to maintain the required level of security. You can see their privacy policy at: https://www.redsys.es/legal/20180223_politica_de_privacidad_web_publica_redsys.pdf
  • Paycomet, S.L.U. ("Paycomet") with registered office at Calle Camino de Valladolid, 2, Local, 28250 Torrelodones, Madrid, VAT number B95842522, registered in the Commercial Registry of Madrid, Volume 40,715, Folio 165, Sheet M-722.484. You can see their policy at: https://www.paycomet.com/condiciones-generales

In cases where data communication to third parties is not covered by the legal bases established in the previous section, data communication to other recipients will only be made if the user has given their express consent.

Strict criteria for the selection of data processors are maintained, as well as the contractual commitment with each of them to comply with and enforce the obligations established in data protection matters.

In the event of international data transfers, LIFE PRO NUTRITION SPAIN SL will ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that contractual, technical, and organizational measures are applied, such as the standard contractual clauses approved by the European Commission.

You can obtain more information about the processing of personal data by our organization by requesting it at the email: rgpd@lifepro.es.

Technical and Organizational Data Protection Measures

The systems have the necessary technical and organizational measures to guarantee the confidentiality and preservation of personal data obtained through the website.

Personal data collected from the website is processed using HTML protocol with a valid SSL certificate.

The personnel involved in data processing operations: access, editing, deletion, etc., are trained and committed to this data protection policy.

Data Retention

Personal data obtained through the contact form will be retained for the time necessary to address the request/inquiry made.

Personal data obtained through the order form will be retained for as long as there is a contractual and/or commercial relationship with you or until you exercise your right to deletion, cancellation, and/or limitation of the processing of your data.

Once the contractual relationship has expired, we will keep the information duly blocked, without any use, as long as it may be necessary for the exercise or defense of claims or any type of judicial, legal, or contractual liability arising from its processing, which must be addressed and for which its recovery is necessary.

In case you have expressly accepted the sending of commercial information, we will keep your contact details until you inform us of your decision to cancel such commercial communications.

Information about the Existence of Automated Decisions (including profiling)

We typically do not make automated decisions, but when we do, we will clearly indicate that such a decision is being made.

However, LIFE PRO NUTRITION SPAIN SL, with VAT number B87111001 includes several sections dedicated to the customization of services in order to display personalized advertising when accessing its website and also for sending personalized communications.

LIFE PRO NUTRITION SPAIN SL, with VAT number B87111001 acknowledges the possibility of profiling to improve its product offering or personalize the sending of commercial offers or provide a more personalized treatment to the customer.

Objection to Data Processing for Advertising Purposes

If you have consented to the use of your data for advertising purposes and do not wish to continue receiving advertising, you can revoke the consent given at any time by sending an email to the responsible email rgpd@lifepro.es

Changes in the Privacy Policy

We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. If we do so, we will notify you through various means via the Platform (for example, through a banner, a pop-up, or a push notification), or even notify you by email when the change in question is significant for your privacy, so that you can review the changes, evaluate them, and, if necessary, object to or unsubscribe from any service or functionality. In any case, we suggest you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvements.

LEGAL NOTICE

Intellectual and Industrial Property

The design of the portal and its source codes, as well as the logos, trademarks, and other distinctive signs appearing therein belong to (LIFE PRO NUTRITION SPAIN SL) and are protected by the corresponding intellectual and industrial property rights.

Responsibility for Contents

LIFE PRO NUTRITION SPAIN SL, with VAT number B87111001 is not responsible for the legality of other third-party websites from which the portal may be accessed. It is also not responsible for the legality of other third-party websites that may be linked or linked from this portal.

LIFE PRO NUTRITION SPAIN SL, with VAT number B87111001 shall not be liable for the use that third parties may make of the information published on the portal, nor for the damages or economic losses that, directly or indirectly, may be caused or may arise from the use of such information.

Reproduction of Contents

In accordance with the Intellectual Property Law, the reproduction, distribution, and public communication of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorization of LIFE PRO NUTRITION SPAIN SL, are expressly prohibited.

Applicable Law

LIFE PRO NUTRITION SPAIN SL, with VAT number B87111001 reserves the right to take civil or criminal action it deems necessary for the misuse of the website and content, or for breaches of these conditions.

The relationship between the user and LIFE PRO NUTRITION SPAIN SL, with VAT number B87111001 shall be governed by the current regulations applicable in the national territory. If any dispute arises in relation to the interpretation and/or application of these conditions, the parties shall submit the conflicts to ordinary jurisdiction, submitting to the Judges and Courts that correspond in accordance with the Law.

We also inform you that you have a free and accessible out-of-court dispute resolution procedure available to all citizens, which is the online dispute resolution platform of the European Union, accessible through the following link:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

Cookies

In the event of using "cookie" technology on the website, there is a specific section informing you of its existence as well as its usage policy. Please refer to the "cookie policy" section.

Otherwise, no browsing cookies are used.

Personal Data of Minors

This website is not intended for users under the age of majority. If you are under the age of majority, please do not attempt to register as a user. If we discover that we have inadvertently obtained personal information from a minor, we will delete such information as soon as possible.

Exercise of Data Protection Rights

In accordance with the rights conferred by current regulations on the protection of personal data, the user may exercise the rights of access, rectification, limitation of processing, deletion, portability, and opposition to the processing of their data by directing their request to the postal address indicated or to the email rgpd@lifepro.es.

To exercise these rights, you must identify yourself by presenting your ID card

For any claim, you can contact the email rgpd@lifepro.es You can also contact the Spanish Data Protection Agency: https://www.aepd.es

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